Frequently Asked Questions
🕒 What is the delivery time? +
Our average delivery time is 7 to 12 business days after shipping. Holidays and weekends are not counted. Delays may occur during peak seasons or due to customs processes.
🌎 What is the product origin? +
All our products are AUTHENTIC PREMIUM 1:1 streetwear, sneakers, and luxury clothing items, sourced from trusted international suppliers in Asia, Europe, and the United States.
📦 Do you provide a tracking code? +
Yes, we provide two tracking codes: one international tracking code after shipment, and a second national tracking code after import inspection. Both codes are sent via email.
👟 How do I choose the right size? +
We recommend choosing the size you usually wear. If you are between sizes, we suggest selecting one size up for a more comfortable fit.
🛒 Can I purchase more than one product? +
Absolutely! You can purchase as many items as you wish. Please note that multiple items may arrive in separate packages, but close in delivery dates.
✅ Is Over the Drip reliable? +
Yes! We have numerous testimonials from satisfied customers. We also use secure payment methods through Shopify Payments, including Visa, Mastercard, American Express, Apple Pay, and Google Pay.
🛡️ Do the products have a warranty? +
Yes, all our products come with a warranty against manufacturing defects. If a defect is found, we will provide a free exchange.
💳 What are the accepted payment methods? +
We accept major credit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, and other options available through Shopify Payments.
🌍 Do you ship worldwide? +
Yes, we ship globally. Shipping options and rates are displayed at checkout.
📧 How can I get in contact with Over the Drip? +
You can contact us via email at info@overthedrip.com or through our Instagram and Facebook pages.
🧼 How do I clean my sneakers or clothing? +
We recommend using specialized cleaning products like Sneakerser or Jason Markk. Do not use a washing machine for sneakers or delicate items.
📦 What happens if I receive a damaged box? +
We take every precaution to protect your order by using reinforced packaging. However, if your box is slightly damaged during transport, it will not affect the quality of the product inside.
❌ Can I cancel or return my order? +
Because many of our items are made or sourced specifically for each order, cancellations and returns are limited. Please refer to our Return Policy for full details.
🎨 Can I request a custom design? +
Yes! For custom sneakers or apparel designs, contact us at info@overthedrip.com to discuss your ideas.